The answers to your questions about A-COM Integrated Solutions
What areas do you service?
The majority of our customers are within a 60 mile radius of our location areas, but we are happy to travel beyond that at your request. View more information about all of our locations.
Should I call when we have a service need rather than accepting a service agreement?
To ensure all of our customers receive the best possible service, we have developed a service agreement Partner Program. Because telephone systems are so vital to all business operations, it is imperative that we maintain a full staff of skilled manpower and a well stocked inventory in order to fulfill any emergency service issues that arise. In short, the service agreement serves as an insurance policy to make sure we are able to provide you with all the necessary resources when you need us.
When I get a notification that my alarm was triggered, how do I know if it is a real emergency or a false alarm?
Once receiving a notification that your alarm was triggered, you need to contact your local police station to determine whether it was a false alarm or not.
What is your cancellations policy?
If you are unsatisfied with your A-COM system or our service please give us a call to try and make it right. If you are deciding on leaving you have 3 days after the installation to cancel your service agreement.
Are your call centers accredited?
Yes, as an A-COM customer, you have the advantage of your security system being monitored by one of the few UL listed and 5 Diamond Rated Central Stations in the country. We our proud to offer all of our 20,000 monitored customers a 24-hour Central Station that meets the requirements set by Underwriters Laboratories (U.L.), an independent agency that rates businesses for public safety and product compliance. Less than 25% of all monitoring facilities have been granted U.L approval. Our monitoring station has also earned the “5 Diamond Award” by the Central Station Alarm Association (C.S.A.A). All of A-COM’s operators are required to pass the 5 Diamond ratings course at a higher percentage than the CSAA requires. Less than 5% of all Central Stations in the United States have the distinction of being 5 Diamond Certified.
How do I know the technician knocking is a verified A-COM employee?
When a salesman or technician comes to your door always check for a professionally dressed technician with a verified A-COM badge and collared shirt. If you have any questions or worries, please give us a call at 1-888-462-6875 to confirm the man at your door. If it is not, we will alert the authorities for you.
Do I need to be at home for my installation?
An adult, decision-making member of your family must be present to have the security system installed. We will walk through your home together to determine the best set up for your family, household and routines.
I just paid for a new phone system. Why should I buy the extended warranty?
The price you paid covers the cost of the design, the equipment, installation and training on your new system plus 90 days of labor warranty. While we sell only the best, dependable equipment, the extended warranty allows you to control your cost in the event of a technical service need beyond the expiration of the manufacturer’s warranty.
Why were we charged the full rate for our service call when the technician was here for less than an hour?
The bulk of our cost is incurred getting a technician to your site: Vehicle and fuel, dispatch personnel, and computer software and hardware are some examples of these costs.
What other advantages are there to having a service agreement?
We will not charge a trip charge for billable work such as adds, moves or changes if you have a services agreement. This is a $45.00 savings per work order.
How do I make a payment online or over the phone?
Visit your account page to see your products and to view and pay your bill.
How much does a service fee cost?
To determine a plan that is right for your home or family contact one of our sales representatives today at 1-888-462-6875.
Why did I get charged for a false alarm dispatch?
Some cities do charge a fee for sending dispatch for a false alarm. If you feel there has been a mistake, you can contact our customer support team and they will be happy to discuss it with you.
Where can I send my payment?
You can send your payment online at My Account.